Shipping Information

We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $49.


Shipping & Delivery

Free Shipping for orders over $49  (5-15 business days)

Standard Shipping: flat rate charge of $6.99   (5-15 business days)


Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at [email protected] with your order number and correct information as soon as possible.


Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time especially for orders of more than 5 items.


Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc.

We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.


Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.


Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also you will more likely be charged for custom duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package , you must contact our Customer Support within 90 days after your order was placed.

4) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

5) We have a few warehouses worldwide. We cannot guarantee your order will be shipped from the closest warehouse due to stocking. Therefore, please kindly note that the shipping time cannot be guaranteed to be faster than the guided times even if you live in a country that has an warehouse.

Q: What should I do if my order is returned?

A:
Customer responsibility: Incorrect address, refusal of the package, etc. We do not bear any responsibility for such situations. You will be issued the store credits for a corresponding amount, minus the original shipping fee (The original shipping fee refers to the actual shipping cost that we pay to the logistics company for shipping your order, not the shipping fee you paid when placing the order).
Katy Key responsibility: Full refund include shipping fee except insurance fee, or resend for products you did not receive.


Still Need Help?

If you need additional support, please contact us at [email protected].